Allentown Animal Hospital is CVP’s 20th Veterinary Hospital in Pennsylvania!

Community Veterinary Partners is thrilled to announce the addition of our newest hospital, Allentown Animal Clinic in Allentown, PA. The veterinary practice consists of four doctors and joins CVP as its 35th hospital overall, 20th in the state of Pennsylvania.

Dr. Judy Rutkowski, owner of Allentown Animal Clinic, received her Doctorate of Veterinary Medicine in 1984 from Ohio State University after earning a B.S. in Biology at the University of Maryland. In addition to her post-graduate education, she completed a large animal surgical internship and residency in 1988 at the University of Pennsylvania’s prestigious New Bolton Center. “I chose to partner with CVP because I felt that it was the best option to gain external resources without changing the culture and philosophy of our hospital,” said Dr. Rutkowski. “I’m looking forward to partnering with other CVP sister practices to share success strategies and foster an internal network of knowledge.”

Allentown Animal Clinic serves its clients with the highest quality of patient care and treats each patient as if they were their own. Aside from custom wellness plans for all ages, they offer a variety of different services including advanced dental procedures, digital radiology and come equipped with a fully stocked pharmacy. The clinic also sees reptiles, birds, ferrets and small mammals. They offer specialty services and have helped hundreds of families in the Lehigh Valley with the difficult process of relocating their pets to Hawaii, Europe, South America and dozens of other countries and continents.

“Seeing how dedicated the team at Allentown Animal Clinic is not only to their patients but to their community is what gets us so elated to have them join the family!” says Lou Weihrauch, Vice President of Operation as Community Veterinary Partners. “Dr. Rutkowski and her team have worked diligently to get the reputation they have and we hope to only add to that. Their great location, wide variety of services and impeccable veterinary care is why they were the recipient of the 2017 YELP ‘People Who Love Us’ award. Being a staple in the community, Allentown Animal Clinic is a wonderful addition to the CVP family as we expand even further into Pennsylvania.”

 

Visit Allentown Animal Clinics website at https://aacexotics.com


CVP Adds 4th Veterinary Hospital in Virginia, Grafton Animal Hospital.

Community Veterinary Partners has added its fourth veterinary hospital in Virginia and 34th veterinary hospital overall, Grafton Animal Hospital. Grafton is a three-doctor practice located in Yorktown, VA, joining other Virginia locations Great Falls Animal Hospital (Great Falls, VA), Ridge Lake Animal Hospital (Woodbridge, VA), and Crossroads Animal Care Center (Woodbridge, VA).

Dr. Michael Gross, owner of Grafton Animal Hospital, is a 1983 graduate of Auburn University, where he obtained a BS degree in zoology and a D.V.M. degree from the School of Veterinary Medicine. Upon graduation, he moved into the Dare/Grafton area of York County, and in March of 1994 he opened Grafton Animal Hospital. In addition to small animal medicine, Dr. Gross has a special interest in Avian (bird) and small exotic medicine (rabbits, guinea pigs, hamsters, etc.). “Partnering with Community Veterinary Partners was not a decision I made lightly: says Dr. Michael Gross, “I wanted to find a group that shared my same values and would uphold the culture I worked to build for my team over the years. Throughout this transition, Community Veterinary Partners has listened to my concerns and worked through the process with me in a way that made me feel comfortable. I’m excited to see what the future holds for Grafton Animal Hospital.”

Grafton has always aimed to provide complete client satisfaction for pets and their owners in the 23 years since they opened their doors, offering clients and their pets the latest in comprehensive veterinary medical, surgical and dental care, with extra amenities designed to help make its facilities a home away from home for pets of all sizes. “I’m thrilled to have Dr. Michael Gross and his team on board with CVP. Grafton Animal Hospital is a spectacular location with a wide range of services for clients in addition to their top notch veterinary care. Grafton AH is a welcome addition to the team as we continue to expand further into the state of Virginia.” Says Lou Weihrauch, Vice President of Operation as Community Veterinary Partners. The hospital boasts a fully stocked pharmacy on site, digital x-ray and ultrasound equipment to speed up the diagnostic process, laser therapy to aid in healing without medication, custom wellness plans to meet pets’ unique physical needs, professional grooming and boarding (including boarding for avian and pocket pets), and a highly interactive doggy daycare program.

 

Welcome to the team Grafton AH!


Community Veterinary Partners Expands Into Massachusetts with Saugus Animal Hospital!

Community Veterinary Partners Expands Into Massachusetts with Saugus Animal Hospital!

Monday, October 2, 2017

Community Veterinary Partners  is excited to expand into the Boston area, in the the state of Massuchusetts, with their 33rd veterinary hospital. Saugus Animal Hospital is a five doctor veterinary practice located in Saugus, Massachussets. CVP now has hospitals spanning 8 states, PA, NJ, NY, CT, MD, VA, FL and MA. CVP’s three other New England veterinary hospitals are located in Connecticut; Chippens Hill Veterinary Hospital in Bristol, Animal Hospital of Putnam and Countryside Veterinary Hospital in Shelton.

Dr. Robert Binder, owner of Saugus Animal Hospital, graduated from Cornell University School of Veterinary Medicine in 1979 after receiving his undergraduate degree from Cornell University in 1975. Dr. Binder has been the proud owner of Saugus Animal Hospital since 1987 and has been caring clients and their pets in the Boston area ever since. Dr. Binder says: “As the sole owner of Saugus Animal Hospital for more than 30 years, I was very cautious when it came to selling the practice. My staff is like family and I’ve known many of my clients for decades; I had no interest in giving the reins to a corporation that operated more like a factory than a compassionate, informed care provider. Throughout my meetings and conversations with CVP, I found that they have a similar commitment to outstanding care and service to our patients and clients, as well as a dedication to supporting and nurturing my team throughout their careers. I’m looking forward to this next chapter and to having the opportunity to do more of what I love – provide the best healthcare possible to my patients.”

Saugus Animal Hospital is accredited by the American Animal Hospital Association (AAHA) which requires recipients to promote the highest standard of veterinary medical treatment and pet care through passing regular comprehensive inspections. Saugus AH prides itself in offering clients and their pets the latest in comprehensive veterinary medical, surgical and dental care. In-house capabilities such as diagnostics, surgery suite, x-ray, and pharmacy are offered to clients as well as a supervised hospitalization area. While Saugus Animal Hospital’s main priority is getting and keeping pets healthy, they also put a great focus on educating their clients on how to keep their pets happy and healthy on a daily basis. Client education is a priority when working on any veterinary case so each client is completely comfortable with the course of treatment for their pet.

“I am thrilled to have Dr. Bob Binder and Saugus Animal Hospital join the CVP family.” Says Meg Sternberg, Director of Business Development at Community Veterinary Partners.  “When I was looking for our first hospital in Massachusetts, I knew Saugus would be a great fit.  They have a dedicated and tenured staff, a stellar reputation in the Boston area and AAHA accreditation. CVP is proud to partner with Dr. Binder and his staff to continue to grow in the Boston community.”

Join us in welcoming Dr. Binder and the team at Saugus Animal Hospital!


Community Veterinary Partners is thrilled to announce our expansion into the state of Florida and Welcomes Village Animal Clinic!

Community Veterinary Partners expands into the state of Florida and Welcomes Village Animal Clinic!

Village Animal Clinic, located in North Palm Beach, Florida, joins Community Veterinary Partners as our 32nd veterinary hospital and first in the state of Florida on Wednesday, September 20th, 2017.

Village Animal Clinic is one of the oldest veterinary practices in Palm Beach County, Florida, opening in 1965.  Dr. Michael Berkenblit and his wife, Dr. Melisa Degen, ACVIM, became owners of the practice in 1991.  Both Dr. Berkenblit and Dr. Degen graduated from University of California, Davis School of Veterinary Medicine.  Dr. Berkenblit completed his internship at Louisiana State University in 1987. Dr. Degen completed her internship at North Carolina State University, her residency at UC Davis, and was a clinical instructor at Louisiana State University. When it comes to partnering with CVP, Dr. Berkenblit says: “I had negotiated with a number of buyers before I contacted CVP. From the very first conversation, there was a world of difference in CVP’s style.  As the sole owner, I had a huge responsibility to find a partner that would continue the culture of quality medicine for our 4 legged patients, outstanding service to our clients, and caring for my staff as well as nurturing them to do bigger and better things. There were challenges that came up during my negotiations with CVP – and each and every time, CVP handled these challenges with fairness and grace. I am SO excited to join the CVP community of veterinary hospitals!”

Village Animal Clinic is a four doctor veterinary practice with a 6,500 square foot state-of-the-art veterinary facility and a vast list of veterinary services. “We are so excited to add Village Animal Clinic to our team and to expand into the state of Florida.” Says Lou Weihrauch, Vice President of Operation at Community Veterinary Partners. “The team at Village AC is so dedicated to their clients and the needs of their pets, which shows through their extensive suite of veterinary services and constant education for clients and general pet owner community. We look forward to working with the team to continue their culture while helping to grow well into the future.”

Village Animal Clinic offers clients services including veterinary dental procedures, internal medicine, on-site pharmacy, pain management, acupuncture, Chinese herbal medicine, nutritional and behavioral consultations, digital radiography, in-house ultrasound and endoscopy. Welcome to the team Village Animal Clinic!

 

Community Veterinary Partners (CVP) owns and operates veterinary hospitals and is committed to providing world-class treatment and health services to animals. CVP is a family of 32 animal hospitals with a growing presence in seven states. CVP offers a fast paced, exciting and true entrepreneurial work environment. The company is backed by Cortec Group, a private equity firm, and continues on an accelerated growth path as it builds out its leadership team and operating platform. 

Based in New York, NY Cortec Group makes control investments in middle-market specialty healthcare, consumer and business products, distribution and services companies with revenues of $40-$300 million, attractive margins and strong cash flows. Cortec has invested in over 75 companies since 1990.


Countryside Veterinary Hospital in Shelton, CT Joins Community Veterinary Partners!

 

 

 

 

 

Community Veterinary Partners is thrilled to announce our partnership with Countryside Veterinary Hospital located in Shelton, CT on August 28, 2017. This grows the CVP family of veterinary hospitals to thirty one and the third CVP hospital in the state of Connecticut. Countryside is an AAHA accredited hospital with a large focus on client education and consistent growth in their suite of client services. The hospital offers veterinary services such as emergency, urgent care, oncology, pharmacy, in-house laboratory, ultrasound and digital radiography for dogs, cats, rabbits and pocket pets. “I’m so excited to have Countryside Veterinary Hospital as part of CVP and add to our family of animal hospitals in the state of Connecticut. As an AAHA accredited hospital and with a lead doctor who serves on the leadership council for AAHA, their level of care is exemplary. The team has been serving the clients and their pets together for over 35 years, which we’re excited to continue as partners.” Says Rob Tennant, Regional Director of Operations at Community Veterinary Partners.

Dr. Bruce Kerns, founder of the Countryside Veterinary Hospital, graduated in 1987 from the College of Veterinary Medicine at the University of Illinois. In 1999, he became only the second veterinarian in the state of Connecticut to certify as a Diplomate of the American Board of Veterinary Practitioners (specialist in Canine and Feline Practice). Dr. Kerns also serves as a member on the Leadership Council of the American Animal Hospital Association. In addition to establishing the Countryside Veterinary Hospital, LLC, Dr. Kerns founded and operates Mobile Veterinary Imaging, LLC, a diagnostic ultrasound practice consulting with veterinary hospitals in southwestern Connecticut.

When it comes to partnering with CVP, Dr. Kerns says that; “In a veterinary hospital, as with any successful organization, the greatest asset is the team. As the founding partner of Countryside Veterinary Hospital, it was essential for me to find a situation for our staff where they could continue to thrive and strengthen the culture that we had developed over the years. After countless hours of investigating options in the veterinary corporate world, I was thrilled when I met the outstanding team at Community Veterinary Partners. Each individual with whom I worked during the negotiation phase and transition has been incredibly friendly, consistently open and fair in our discussions and sincerely concerned for the welfare of our staff.  By the time Countryside became a member of the CVP family, I was relieved to find in CVP, an organization with an equal commitment to the highest level of patient care, client education and staff support as we had nurtured over the years.”

Join us in welcoming Countryside Veterinary Hospital!

 


Adding Cold Laser and Acupuncture Therapies In General Veterinary Practice

lasers

Cold laser therapy holds a place in human and animal pain management and wound healing as non-invasive, effective therapy. Veterinary patients benefit from its ability to promote healing and relieve pain in surgical incisions, stomatitis, extractions, degenerative joint disease, intervertebral disc disease, acral lick granulomas, anal sac tumors, and rhinitis. The benefit to patients includes the decreased need for anti-inflammatory agents and analgesics. As veterinarians compete with on-line pharmacies, this face-to-face modality increases patient comfort and healing, client trust and reliance, and veterinary success and satisfaction.

Furthermore, cold laser therapy empowers veterinary technicians in a modality that they can administer and gives them the opportunity to earn praise from clients. Veterinarians and technicians can learn the principles and techniques in a few training sessions. Veterinarians diagnose the animal’s conditions and prescribe the therapy for technicians to administer. Laser sessions average 15 minutes or less, and occur frequently in the first few weeks and either heal the wound or abscess or continue at a regular interval for chronic pain management.

Veterinarians certified in acupuncture can implement laser acupuncture for patients who are needle phobic or too restless for traditional needle therapy. Hospitals that offer both modalities have a tremendous advantage in pain management for patients, therefore inspiring great trust from clients.

Cold laser therapy and acupuncture maximize options for analgesia and healing in general practice. The initial investment in acupuncture training is in time and education for the veterinarian. The initial investment in laser is in the equipment. The beauty of cold laser is that every medical person in the hospital can learn it quickly and easily. The general public is perhaps more readily accepting of the non-invasive nature of cold laser and aware of its use in human physical therapy. Veterinary hospital open houses to introduce cold laser treatments offer good business opportunities for the veterinary staff to demonstrate the comfort of the modality and to socialize with clients.

Even as veterinarians find ways to streamline inventory and pricing to compete with on-line pharmacies, hospitals that offer hands-on treatments with acupuncture and/or laser keep clients and patients walking in the door.

This blog is part 3 in a three-part series on acupuncture and laser in general practice.

Emily L. Elliot, VMD


CVP Welcomes Our 30th Veterinary Hospital in Bryn Mawr, PA!

CVP Welcomes Our 30th Veterinary Hospital in Bryn Mawr, PA!

The Bryn Mawr Veterinary Hospital, located just outside of Philadelphia, PA., has been caring for owners and their pets for over 50 years. The animal hospital was acquired by Drs. Steve Cantner and Judy Shekmar in 1979, fulfilling their life-long dream of owning a small animal practice. Bryn Mawr Veterinary Hospital has maintained a primary focus on education and client care. Their animal hospital offers clients an advanced surgical suite as well as digital radiography, orthopedics, acupuncture and cardiology.

The team at Community Veterinary Partners feels privileged that Bryn Mawr owners Steve and Judy have placed their trust in the CVP organization to carry forward their legacy of quality veterinary care, client relationships and team development. “Bryn Mawr is a prime example of a veterinary hospital that puts exceptional veterinary medicine first.  The staff is warm, welcoming and most importantly, educated on the most recent advancements in veterinary care. Bryn Mawr Veterinary Hospital provides pet owners with everything their pet could need.” comments Fali Sidhva, President and COO of Community Veterinary Partners. In addition to superb veterinary services, Bryn Mawr offers its clients state of the art boarding, grooming, training and day care services.

It was always very important for Drs. Shekmar and Cantner to be able to offer their clients the best in medical treatment as well as peace of mind when they have to leave their pet family members overnight. “We are very excited to be partnering our practice with the impressive family of CVP veterinary hospitals. We know that with this joint effort, our practice will continue to grow and thrive, maintaining the culture so unique to us, while offering our staff and clients the very finest in current and future advances in our profession.” Said Drs. Judy Shekmar and Steve Cantner.

Welcome to the CVP family Bryn Mawr Veterinary Hospital!


Implementing an Effective Social Media Presence Online

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Written By: Shanon Midford- Community Veterinary Partners: Marketing Manager

In today’s world, if you aren’t actively on social media you could be missing out on a large potential audience. One of the greatest things that social media has done is break down walls between companies and their clients.  In September of this year, Facebook reported an average of 864 million daily active users and Twitter reported 284 million monthly active users. Your clients are on social media and you should be too! Here are some tips for implementing an effective social media presence online.

Creating or Re-Launching Your Page:

If you don’t have a social media page for your hospital you definitely should. Or, if you do but it hasn’t been posted to very often, it’s time to re-launch! Before creating or re-launching your page make sure to assign someone in your hospital to oversee it as well as a backup. A social media page is great way to communicate with clients but you can create a bad experience by having an outdated page or worse, unanswered client questions. I’ve seen many veterinary hospital pages that haven’t been posted to in 6 months to a year. If no one is going to manage the page, the clients won’t want to follow it. Make sure notifications from the page go to both of the page managers and that it is checked twice a day.

Posting To Your Page:

A good idea is to come up with a weekly schedule for posts. Posting should be relevant and of interest to your clients. You don’t want to post too often which can annoy the client causing them to unfollow your page.

A good balance is to post about three times a week and have a variety of post types.

  • Promotions or Events: Post about any specials, promotions or events that are currently going on at the hospital.
  • Holidays and Days of Observance: Highlight a holiday or pet specific day. You can find a list of these here:
  • Client photos: Take photos when your clients come in and if they give permission post them to the page. Clients love seeing their pets or pets they know online.
  • Pets up for adoption: Highlight a pet at a local shelter that is up for adoption to help spread the word and support your local shelters.
  • New improvements at the hospital: If you are improving things at the hospital let you clients know about it! If you have a new ultrasound machine, take a photo of the staff using it on an animal.
  • Local community events: If there is a community event that a local shelter is having let your clients know about it. Doing this will encourage the shelters to highlight events that your hospital is having.

 Let Your Clients Know About Your Pages:

Once your page is up and running it’s time to let your clients know! Email your clients and invite them to like and follow your pages. Most email programs will even allow you to even include a button to your pages so the clients can click through. Also, add a link to your website and even include a sign in your hospital.

 Responding to Comments, Client Messages and Reviews:

As your hospital’s social media presence grows, you will see existing clients as well as potential clients commenting with questions about services and events. You will also receive comments thanking you and your staff for great service. With efficient monitoring of your pages, you can reply to these clients within a few hours (That is why it’s important to check twice a day). Even a simple ‘Like’ on a client’s comment or commenting back with something like “It was great seeing Fluffy today!” makes them feel valued and cared about.

While positive comments are very common, you will sometimes get negative comments or reviews on your page. Read our blog about how to respond to these HERE.


Should Your Animal Hospital Offer House Calls and In-Home Veterinary Services?

House Calls Dr Plotnick Manhattan Cat Specialists

Written By: Brad Reiss, Practice Manager, Manhattan Cat Specialists

Many veterinary hospitals do not offer house-calls or in-home veterinary services and wonder whether or not it is the right choice for their practice. Manhattan Cat Specialists, a CVP Partner Hospital, offers house calls. Owner, Arnold Plotnick, MS, DVM, ACVIM, a veterinarian & feline expert for over 30 years, believes there a number of reasons for offering house calls:

  • Some cats get so nervous on the trip to the vet that they urinate, defecate, or vomit (or all three!) in their carrier on the way to (or from) the office.
  • Some cats who are normally very well-behaved at home become very agitated and aggressive once they enter the veterinary office.
  • Some cats, with their sixth sense, know that a veterinary visit is imminent, and they hide under the bed or the couch, making their capture and transport to the office an ordeal for the client.
  • Many of clients have multiple cats, and bringing two, or three, or five (or seven…) cats to the office becomes a logistical nightmare.
  • As our feline population ages, clients are aging right along with them, and some elderly clients find it increasingly difficult to bring their cat to the office.
  • Many owners would like their terminally ill cats to be euthanized in their own home when the time comes.

For these reasons, Manhattan Cat Specialists decided to provide house calls and in-home veterinary services in order to meet the needs of their clients.

When a client makes an appointment for a house call, Dr. Plotnick and a veterinary technician visit the home with the necessary equipment and medical supplies in order to duplicate the type of visit the cat would receive at the hospital.  This includes a complete physical examination, blood and urine collection for lab analysis if necessary, vaccinations, microchipping, feline leukemia and FIV testing, blood typing, subcutaneous fluid administration, ear cleaning, claw trimming, blood pressure measurement, application of Soft Paws, and many other procedures.

And of course, when the time is appropriate, euthanasia can be performed in a gentle, compassionate manner at home. Manhattan Cats will also take care of the cremation arrangements.

It’s important to let clients know which home procedures cannot be performed in the home, for example, x-rays and surgery.  After the examination, if it is determined that a cat needs these or other advanced diagnostic procedures, or needs to be admitted to the hospital, transportation for the cat to the hospital will be arranged. Life threatening emergencies cannot wait, and should not be scheduled for house calls.  Cats who are having difficulty breathing, are having seizures, are unconscious, or are bleeding uncontrollably should be brought to the practice immediately, or to an emergency hospital if it is after hours.

To know whether offering house calls is right for your veterinary hospital, it’s a good idea to survey clients. Those with multiple or difficult pets may be the top clients to take advantage of this service. Especially if no other animal hospitals are doing house calls in the area, you may increase your client base as well as current pet visits.

To learn more about Manhattan Cat Specialists visit their website HERE.


Join Us For Our 4th Annual Veterinary Practice Owners & Managers Summit!

Strategic Planning for Success in 2016

In collaboration with the Delaware Valley Academy of Veterinary Medicine, Community Veterinary Partners is pleased to host the 4th Annual Member Network Practice Owners & Managers Summit.

 

When:
Sunday, November 8th 2015 10am to 4pm

Where: 
Seasons 52 Restaurant
160 North Gulph Road #101
King of Prussia, PA

Please mark your calendars and join us for a day of small business strategy as we tackle many of the common issues facing our practices. Open to owners, managers, and key associates, this day long workshop is dedicated to supporting the success of the independent practice titled: “Strategic Planning for Success in 2016”.

With all of the headaches associated with running a small business, it’s hard to think beyond the short term. But if we really want to remain competitive, exceed our clients’ expectations and stay ahead of the industry, it requires a business owner to dedicate time to planning the path to growth.

Key business decisions face every practice- 

– Can I afford another associate?

– What new equipment should I invest in?

– How am I going to compete with a new low-cost competitor?

– How can I make sure I can afford to expand my building?

This one-day session is dedicated to the process of practical business planning. Facilitated by the leadership from the CVP operations and business support team, attendees will work through the process of identifying and prioritizing the most important threats, opportunities, and local market dynamics to ensure their businesses thrive in the coming years.

Who’s Invited? DVM/VMD and/or managers of practices in good standing of either the PVMA or DVAVM. Because of space limitations created by our small group setting, we request that practices limit registrants to 3 members.

How Do I Register? Registration is free for members of the Delaware Valley Academy but space is limited to 60 guests for each program. To register, please email your name and contact information to Dr. Travis Meredith at  travis.meredith@cvpco.com 

Questions? Email Dr. Travis Meredith at travis.meredith@cvpco.com.