Aston Veterinary Hospital: Welcome to the Family

One of the best parts of partnering with new veterinary hospitals is the time we get to spend getting to know the staff — and specifically working hand-in-hand at jobs throughout the hospital. Earlier this week I had a chance to learn the ropes at the front desk of the Aston Veterinary Hospital. My mentors (in the picture above) were a mix of long-time hospital leadership (Karen Moyer and Lori Schnell) and new arrivals (Laura Dennon). Thanks for your help! Continue reading…


A Web Site for the Animal Hospital of Dauphin County

We made our first investment earlier this year in the Animal Hospital of Dauphin County, a five-doctor practice located in Harrisburg, Pa. Since then we’ve been working hard to optimize the business operations. We took over the back-office headaches from Dr. Jim Kepner — the bill paying, the payroll, the HR management and more — and have been looking for ways to improve the marketing of the hospital. Continue reading…


Why we’re doing this

Why are we building a veterinary services company?

Like a lot of things in life, the answers are complicated, and in some respects depend on who is doing the asking, but there are some common themes: Continue reading…


My Turn in the Kennel with the Dogs, Cats and Possum

My partners and I have spent many hours in veterinary hospitals over the past year, talking with vets and techs and front-office staff about the issues and opportunities in today’s veterinary world. For a few months last year, I did some part time consulting for the owner of a two-vet hospital just north of Philly. But none of us have had the chance to do the real work of a veterinary hospital. So as part of our new investment in the Animal Hospital of Dauphin County, we are each taking turns shadowing the great staff at the hospital. Last week we started our work, and my first assignment was in the kennel. Continue reading…