Fort Washington Veterinary Hospital & CVP: A Match That Makes Sense

Community Veterinary Partners is proud to announce the newest addition to our family of hospitals: Fort Washington Veterinary Hospital. As lead doctor Dr. Jeff Berman says, these two organizations—both with a special focus on animals and humans—was a “no-brainer.”

Dr. Berman noted how important it was to maintain the “personality” of Fort Washington Veterinary Hospital while joining CVP. Ft. Washington is a four-doctor small-animal practice located 20 miles north of Philadelphia.

“We have been serving our community since 1972, and many of our clients are the grandchildren of people who have been using us,” he said. “To keep our ‘personality’ means the people and animals we care for can remain comfortable in the setting they have been using for decades.

“CVP has also been very cognizant of our relationship with our employees, many of whom have been with us for 15-20 years,” Dr. Berman said. “CVP worked very hard to make sure our staff would be taken care of the way they deserve.”

Working with a hospital as dedicated to animal welfare as Fort Washington was an obvious choice for CVP too. Dr. Berman entered veterinary care because of a very personal moment in his life. When he was young, his horse was hit by a car. His experience with the vet who treated his horse made Dr. Berman want to help animals as well. He worked as a vet tech in the Emergency Services Department at the Ryan Veterinary Hospital of the University of Pennsylvania’s School of Veterinary Medicine and was subsequently accepted into veterinary school.

In addition to his training in Western veterinary medicine, Dr. Berman stepped outside the box and recognized the value of alternative treatments for his patients. He became a certified veterinary acupuncturist, and in 2009, Fort Washington started offering traditional veterinary Chinese medicine.

The goal of our hospital is to offer as many modalities of treatment as we can,” said Dr. Berman. “Having the ability to use acupuncture and herbal medicine to treat — or supplement standard Western medical treatment — our patients means that I have the ability to expand my medicine bag.”

These offerings add to the compassionate care given by Dr. Berman, Dr. Lance Horwitz, Dr. Andrea Orsher, and Dr. Janet Schultz, and the rest of the Fort Washington staff. That care also includes the convenience of an in-house lab, a home delivery program for medications, and a monthly newsletter for clients’ education.

“Fort Washington Veterinary Hospital is ecstatic about joining Community Veterinary Partners,” he said. “We are really excited to be able to learn from other member hospitals and to have the chance to interact face-to-face.”


The ‘A’ Word: How to Talk to Your Clients about Dental Cleanings with Anesthesia

February is Pet Dental Health Month, and while we love a month dedicated to the importance of dental cleanings, why restrict the conversation to just one-twelfth of the year? You should be talking about pets’ dental health with owners every time they visit your practice. One reason you may not be is straightforward: anesthesia. Many clients hear that ‘a’ word and balk—at the cost, at the risks they associate with anesthesia, or at both.

Using anesthesia in dental cleanings is the only way to make sure an animal leaves your practice with a healthy mouth. According to the American Veterinary Dental College (AVDC), “Anesthesia free dentals provide no preventative benefit, and in fact increase the risk of periodontal disease because pet owners have a false sense of security that their pet’s mouth is healthy simply because the teeth look whiter.”

Here’s how you can broach the important subject of dental cleanings with anesthesia. The more you do it, the easier it will be—and the better you’ll be able to care for your patients.

First, explain why anesthesia is important.
You know that 60% of the tooth in a dog’s and a cat’s mouth lies below the gum-line and that anesthesia allows you to take comprehensive X-rays and thoroughly clean that area, but your client doesn’t. Tell them! You also know that the chances of a healthy pet dying by anesthesia are very low. Let them know exactly what the statistical risk is: 0.05%.

Some clients respond to numbers (like the fact that 85% of cats and dogs over the age of 3 have some form of dental disease), but some don’t. They are
likely to sympathize with their pets. Ask a client to imagine being put in a dentist’s chair, their mouth open, unable to understand the people hovering above them and unable to communicate with them. Explain that the bright lights, loud sounds, and strangers holding them down are stressful to their cat or dog. Anesthesia allows their animal to rest unaware of the procedure that’s being done for their overall well-being.

Lay out the benefits of anesthesia and the risks to a pet when it isn’t used.

A less stressful experience for the animal is just one benefit of a dental cleaning under anesthesia. Explain to your clients that X-rays under anesthesia allow you to see issues that are otherwise hidden, including:

  • Infected teeth
  • Abscesses
  • Broken teeth and roots
  • Dead teeth
  • Periodontal disease

Explain that dental cleanings without anesthesia are like looking for a problem with a house’s foundation by sweeping the floors. Not only do they miss the above, the infections they don’t catch can spread to an animal’s bloodstream, ultimately damaging their heart, kidney, and more.


Take it step-by-step.

Your client likely doesn’t know what goes on when they bring their pet in for a dental cleaning. Break the process down, step-by-step, and explain your anesthesia protocol in detail. This will help them feel more confident in your ability and conscious care. It will also give them a chance to ask any questions they have and express any concerns.

Get real with the numbers.

A major reason many owners stay away from anesthesia is the money they see leave their bank accounts after their pets have cleanings. Don’t be shy about breaking down the costs associated with this type of cleaning:

  • Pre-op evaluation
  • Equipment to administer anesthesia and monitor the animal’s status
  • Equipment needed for a thorough cleaning
  • Qualified staff and the training to monitor an animal under anesthesia

After all, these costs are for the safety and benefit of your client’s pet. And if cleanings without anesthesia lead to lost teeth or disease, those types of cleanings are ultimately a waste of money.

Know what to expect from your client.

A client who leans away from dental cleanings with anesthesia is likely skeptical—and possibly plain scared. Be aware of those emotions when you broach the subject of a cleaning, so you can be factual and empathetic.

And be ready for questions on everything, including:

  • How their pet is evaluated before anesthesia is used
  • The level of training your staff has
  • The dosages of anesthesia you use
  • Recovery time for the animal pet
  • Your use of IV fluids
  • Where the vet will be during the procedure
  • Whether their pet will wake up during the procedure

Dvm360 put together some examples of things you’re probably saying to clients that are almost definitely confusing them about dental cleanings and possibly turning them away. Check out their script here, and then evaluate the tactics you use to talk to clients.

Make resources available.

If your clients don’t get information from you about dental cleanings with anesthesia, they’ll probably get it from the Internet, which is likely to do more harm than good. Beyond Pet Dental Health Month, make resources available to your clients. The AVDC has great free fact sheets, including ones on anesthesia-free dental cleaning and periodontal disease.

And don’t forget to talk to your clients about what they can do at home to help their pets’ teeth stay healthy and strong! You can start with giving your clients this dental tips PDF.


Comprehensive Care at Ridge Lake: The Newest Member of the CVP Team

“We are proud to announce our new partnership with Community Veterinary Partners. Our doctors have provided comprehensive and compassionate veterinary care for local dogs, cats and pocket pets for over 35 years.” The anticipation of Dr. Kusterbeck, Owner and Medical Director, to be a part of the CVP family matches CVP’s excitement in welcoming Ridge Lake Animal Hospital: “The Community Veterinary Partners team is very excited to partner with Dr. Kusterbeck and the team at Ridge Lake Animal Hospital” (Dennis McMichael, CVP Director of Integration and Regional Director of Operations).

“Comprehensive and compassionate care” is certainly representative of what Ridge Lake provides to the animals of Woodbridge, Virginia and the surrounding areas. In addition to cats and dogs, the experienced staff regularly serve reptiles, birds, and other pocket pets. Their facilities also offer everything a client could hope to find and address nearly all areas of care. They have a pharmacy, a surgical suite, and exam rooms. Their digital X-ray equipment is also equipped to handle dental X-rays. Clients are happy to have the option of indoor boarding facilities—with a great outdoor walking area—and grooming services.

In addition to working hard every day to serve their patients, the staff at Ridge Lake Animal Hospital is quick to lend a helping hand to the community at large. The event Dog’s Walk for a Dog Park helped raise money for a dog park in Prince William County, and Ridge Lake Animal Hospital provided medical care and adoption services for some of the victims of Hurricane Katrina. Ridge Lake regularly holds rabies clinics, attends local schools’ career days, and offers reduced cost spay and neuter programs. Dr. Kusterbeck believes, “With Community Veterinary Partner’s help, we will strengthen our position in the community and continue to provide outstanding pet care into the future.”

Ridge Lake Animal Hospital opened in 1982 and became AAHA accredited in 1984. It has a long and reputable history of treating pets like members of the family. Dennis McMichael (CVP Director of Integration and Regional Director of Operations) expressed his confidence in the partnership: “Ridge Lake’s strong reputation for quality care and exceptional customer service go hand-in-hand with our organization’s ongoing philosophy of progressive practice management, making the hospital an excellent addition to the CVP family of veterinary hospitals.”


Lucky Number 7: 7 Resolutions That Will Boost Your Practice’s Success in 2017

Those New Year’s resolutions you made two weeks ago…how are they going?

Seth Jurman (Practice Manager, Sycamore Veterinary Hospital and Rhawnhurst/Elkins Park) put many people’s feelings into words: “The problem with resolutions [is]…they make us feel good at the time and offer hope and light at the end of the year. We truly intend to improve and better ourselves; and for a month or two we stick to our resolution then at some point we get side tracked and lose our drive and focus.”

If you feel this way, you’re not alone. Lots of people think they’ve failed if they’re not perfectly working towards their resolutions two weeks into the new year. Fewer people have the persistence (and hope) to pick themselves up and get started again.

Recommitting to your goals and resolutions is a big part of being successful in them.

When I asked for resolution ideas from Martha Snowman (Practice Manager, Chippens Hill Veterinary Hospital), she embodied the hope of this season: “You caught me at my favorite time of year… Imagined or not, it always seems like a fresh start and so much is possible.”

We reached out to CVP practice managers for their New Year’s resolutions and were inspired by the thoughtfulness they put into their vision for the next 12 months.

That’s why we put together a list of great ideas for resolutions in two categories:
1. Resolutions for Practice Managers & Veterinarians
2. Resolutions for Veterinary Practices

Resolutions for Practice Managers & Veterinarians

Put yourself in the pet owners’ shoes.

It’s easy to forget that the people whose pets you see every day enter your practice with uncertainty and possibly some fear about the news you’ll give them. Putting yourself in owners’ shoes will help you communicate with them better, which will help them better understand what you say, increasing their confidence in themselves and their confidence in you!

Ultimately, you’ll build a stronger bond with your clients by doing a few simple things:

  • Actually listening – Dr. Nina Shapiro (professor of head and neck surgery, David Geffen School of Medicine at UCLA) says, “We’re always rushed…and the inclination is to move things along. When patients start to talk and tell their story, we need to consciously stop, button our lip, and let them finish.”
  • Communicating at their level – After you’ve listened to them, it’s your turn. Your patients shouldn’t be talked down to, but, “It’s easy to forget that not everyone is familiar with medical vernacular, and even when they are, it may not be so in the same way,” says Dr. Joanne Intile. Explain things clearly, and let them ask questions.
  • Putting out a survey – Want to know how owners feel about your practice? Ask them! Make your questions specific to get specific results.
  • Considering their demographic – Seth Jurman (Practice Manager, Sycamore and Rhawnhurst/Elkins Park) says, “I really want to understand the generational make up of each person. What a baby boomer expects and wants from their visit may be the same as a millennial however how we present ourselves must be different to yield the same results.”

  • Take a breath before you meet a client and remind yourself that you’re having a conversation with someone just like you!

    Continue your education.

    Vets and practice managers hear a lot about continuing education as a means to improve their practices. Seth says New Year’s resolutions at Sycamore Veterinary Hospital always include obtaining more CE credits and increasing training. But don’t neglect your own improvement!

    Dr. Patty Khuly VMD sets aside one Sunday a month to catch up on papers and journals, so she can stay up-to-date on trends in animal care and client communication, etc.

    CVP’s weekly newsletter is an easy way to stay on top of what’s going on in the industry. It includes brief summaries of top news stories, so you can get updated quickly. And we link to the full pieces, for when you have time to read them. Get all your news in one place.

    Practice self-care.

    Self-care is especially important considering the rates of depression among vets. A survey found that more than one in six vets has considered suicide, and many of their peers are unaware that others sometimes feel hopeless, despite often feeling sad themselves. Arwen Wainscott (Practice Manager, Allen Road Veterinary Clinic, Shippensburg Animal Hospital, Mt. Rock Animal Hospital) hopes to schedule a specialist to talk to staff about compassion fatigue, so they can recognize it in themselves and others and “…be able to help when someone seems like they might be getting rundown.”

    What can you do?

  • Meditate. – Taking 10 minutes a day to meditate can do wonders for your mental health. With practice, it can bring a sense of peace that makes tough situations feel easier and can teach you to approach every day and task with calm and focus.
  • Don’t forget your hobbies. – You work hard. But there are some things you just love to do for fun (or relaxation). Don’t neglect them! Taking your vacation time is something else you can do for you. Arwen (Practice Manager, Allen Road, Shippensburg, Mt. Rock) wants to spread her vacation time out in 2017: “…so I can hit the ground running and come back refreshed.”
  • Schedule your sleep. – A ‘good night’s sleep’ isn’t just a phrase: Sleep is good for you! Keep your brain and heart healthy and your mood bright by scheduling your sleep. It may be the only way you actually get it.

  • Resolutions for Your Practice

    Get active on social media.

    Scheduling regular updates on social media can build a strong connection between your practice and your clients, potential clients, and your community at large.

    If you’re just starting out and have someone on your team who is interested in posting regular (key word!) updates, let them try their hand! Or hire someone for social media management.

    Where could you post?

  • Facebook – Can be somewhat long-form but should still be quick; including videos & pictures is popular
  • Twitter – 140-character updates
  • Instagram – Image-based; great for showing pictures of patients or your team at work

  • What could you post?

  • Updates on open/close times
  • Details about your team’s community service
  • Pictures of patients and team members
  • Surveys

  • Improve telephone etiquette.

    Recent data analysis revealed the day of the week when practices miss the most calls: Monday. More specifically, Monday from 9 to 10 AM. Are you well staffed during this period? How about during August, which data shows as the busiest month of the year?

    Learn more about the findings from Moneypenny, and consider doing research of your own about your busy times, so you can improve your service.

    Make your waiting room more comfortable.

    You may not give it much thought, but it’s where many of your clients spend most of their time, so make your waiting room as comfortable as it can be.

    Here are a few great ideas from dvm360!

  • Create a kids’ area—complete with little lab coats!
  • Add an aquarium – It’s engaging, especially for children, and calming.

  • Work together—more!

    Martha (Practice Manager, Chippens Hill Veterinary Hospital) knows about the benefits of working together: “We have a leadership committee that consists of 1 person from each department. The group meets every 3-4 weeks to discuss improvements and problem solve in each other’s group. It’s a great way to successfully approach improvement without being adversarial. Results have been great!”

    2017 is just another opportunity to do better! We’d love to hear what you have planned for yourself and your practice this year. Comment here, or tweet us @cvpco!


    CVP Welcomes a New Member of the Community: Keystone Animal Hospital

    It’s with great pleasure that we introduce Keystone Veterinary Hospital as a CVP hospital! Keystone is located in Oxford, PA and is our 15th hospital located in Pennsylvania.

    For lead doctor Dr. Tonya Nowell-Neville and her staff, community matters. CVP Chairman Michael Raphael notes, “Dr. Neville and the hospital are very connected to their community and host several fundraisers to support local youth” in addition to engaging in other forms of community service. That community service is even a part of their mission statement! Personally, Dr. Neville also actively supports local businesses and is involved with her church and area animal organizations.

    Keystone Animal Hospital’s concern for the community is obvious in the work they do too. They offer discounts on care to rescue groups and families with multiple pets, and they serve the senior citizens of Oxford and surrounding areas with 10% off on Tuesdays. If a client is unable to get to the hospital, their pet’s needs are still taken care of; Keystone’s staff makes house calls within 15 miles of the hospital.

    Whether it’s their community of clients or the community of Oxford, PA at large, the employees of Keystone Animal Hospital do all they can to bring care and compassion to both animals and humans. Much of that care is possible through communication. CVP Chairman Michael Raphael notes, “The whole staff values communication, making sure that their clients feel comfortable and satisfied with the care their pets receive.” Doctors and staff ensure their communication skills and their quality of care are up-to-date through continuing education (CE). Dr. Neville says of the partnership with CVP, “CE opportunities and group learning from affiliated vet hospitals has been an unforeseen benefit that we are enjoying immensely.”

    The staff at Keystone Animal Hospital go above and beyond to make sure animals’ needs are met. In addition to the typical offerings of an animal hospital, they provide after-hour care 7 days a week until 9 PM; in-house grooming by Patricia, who owned her own grooming business and kennel for 25 years; and nutritional counseling services. The staff at Keystone understands that the nutritional needs of pets change over time and throughout the events of their life, including puppyhood and pregnancy. On the business side of things, Dr. Neville is happy with the opportunities partnering with CVP has provided: “…volume purchasing allows us to be competitive in our market by passing on the savings to our clients therefore creating a win-win for client and clinic.”

    As Michael (Chairman of CVP) says, “We know there are good things to come for Keystone!”


    For the Love of Cats: Welcome The Cat Doctor to Community Veterinary Partners!

    In August Community Veterinary Partners welcomed our second feline-only practice, The Cat Doctor, to our family. Established in 1983, this hospital has been steadfastly serving the community for more than 30 years. The Cat Doctor is an AAHA accredited hospital and is certified as a Cat Friendly Practice by the AAFP at the Gold Status.

    What makes The Cat Doctor special? The staff’s love for and focus on felines, of course, but it’s also their desire to go above and beyond. “I am so pleased The Cat Doctor decided to join our team. Their passion for cats is obvious in everything they do for the felines in their care, extending even to house calls and transporting cats for their owners who can’t bring them in,” says chairman of CVP, Michal Raphael. In addition to house calls and their transport service, The Cat Doctor also offers Level II Reiki, acupuncture, boarding.

    Medical Director Dr. Jessica Beiting earned both her undergraduate and veterinary degree from Cornell University and has been with the hospital since 2007. Dr. Beiting has found the transition with CVP to be very positive, sharing that, “I found them to be supportive every step of the way. They have helped guide me in my new role as lead veterinarian and have allowed our hospital to continue to practice the high quality of feline medicine my staff and clients are used to seeing.”

    Medical Director Dr. Jessica Beiting

    One of the great advantages of joining Community Veterinary Partners is the access you gain to a group of veterinary professionals who are all invested in each other. “I love being a part of a larger group of successful veterinary hospitals where I can reach out to these veterinarians with any questions or for advice. My passion is veterinary medicine, not so much the business side of things, so I am happy CVP allows me to continue to do what I love: save kitties!”

    A great bonus to visiting The Cat Doctor? The Housecats! Lois Lane, Violet, and Sparky needed extra attention and care that The Cat Doctor could provide. Now they’re permanent residents!

    Lois Lane AKA LoLo
    Violet
    Sparky AKA Mr. Sparkles

    Stay up-to-date on what’s going on at the The Cat Doctor by liking them on Facebook!


    Community Veterinary Partners Adds Our 26th Veterinary Hospital In Putnam, CT!

    We are excited to pleased introduce the Animal Hospital of Putnam as the 26th hospital to join the CVP family while they are in their 26th anniversary year! The Animal Hospital of Putnam is our second hospital located in Connecticut, joining Chippens Hill Veterinary Hospital. Daniel Eisenstadt, chairman of CVP, expresses his enthusiasm sharing that “we are delighted to partner with Dr. Cindy Smith and the team at the Animal Hospital of Putnam.  They have built a great hospital and we look forward to working with them to continue the culture and quality of care they have developed over the years.”

     

    Dr. Smith founded the hospital in 1990 and has specific interests in dermatology, orthopedics, and surgery. Before founding AHP, she earned her DVM from the Cummings School of Veterinary Medicine at Tufts University. After practicing for 30 years she is most looking forward to the business acumen and experienced support team CVP provides, CVP will be “relieving me of dealing with the aspects of the business that I find most tedious…I am truly looking forward to this new next chapter of my veterinary career. “

     

    Located in Putnam, CT, the Animal Hospital of Putnam commits to providing quality veterinary care throughout the life of your pets and treats all pets as they would their own. They offer a wide range of services including an in-house laboratory, electrocardiography (ECG) services, therapeutic laser, and boarding and grooming. They also offer after-hours emergency support and services to their clients.


    Rhawnhurst Animal Hospital & Elkins Park Veterinary Hospital: The Newest Additions to the CVP Family

    Community Veterinary Partners’ circle of practices and animal-loving practitioners has grown by two! We’re pleased to welcome Rhawnhurst Animal Hospital, located in Northeast Philadelphia, and Elkins Park Veterinary Hospital.

    Dr. Denish, lead veterinarian for Rhawnhurst and Elkins Park Hospitals, graduated from Arcadia University in 1989 and earned a degree from the University of Pennsylvania School of Veterinary Medicine in 1993. In addition to splitting his time between the two hospitals, he is also the staff veterinarian at the Elmwood Park Zoo. Dr. Denish shares his special interests in exotic animal medicine and surgery by providing compassionate care to pocket pets; birds; and exotics, including reptiles; as well as to cats and dogs.

    Community Veterinary Partners is familiar to Dr. Denish. He says, “I have known the founders of CVP since their inception and watched them grow into a fantastic organization that shares a common mission statement with our hospitals…I am very proud and honored to be part of the CVP team…It is my hope to have a long-term relationship with CVP such that my clients are rewarded with continued quality veterinary care and we are able to renovate and expand our second location.”

    We are equally excited about the prospects of Rhawnhurst and Elkins Park Hospitals in the CVP family! Daniel Eisenstadt, Chairman of CVP, says, “We are delighted to welcome Rhawnhurst Animal Hospital and Elkins Park Veterinary Hospital to the CVP family. We have known Dr. Adam Denish for many years as an advisor and part of our Member Network and we are delighted to have him join CVP as a lead veterinarian.”

    The teams at Rhawnhurst and Elkins Park Hospitals include lead veterinarian Dr. Adam Denish, Dr. Marsha Katz, Dr. Trina Russel, and several skilled technicians. Elkins Park Veterinary Hospital also provides boarding services to the community. Their boarding area is well lit, clean, and their staff makes sure it’s a pleasant environment for pets while their owners are away.

    Want to learn more about Rhawnhurst and Elkins Park Animal Hospitals? Like them on Facebook!

       


    Implementing an Effective Social Media Presence Online

    shutterstock_114019033 (1263x1280)

     

    Written By: Shanon Midford- Community Veterinary Partners: Marketing Manager

    In today’s world, if you aren’t actively on social media you could be missing out on a large potential audience. One of the greatest things that social media has done is break down walls between companies and their clients.  In September of this year, Facebook reported an average of 864 million daily active users and Twitter reported 284 million monthly active users. Your clients are on social media and you should be too! Here are some tips for implementing an effective social media presence online.

    Creating or Re-Launching Your Page:

    If you don’t have a social media page for your hospital you definitely should. Or, if you do but it hasn’t been posted to very often, it’s time to re-launch! Before creating or re-launching your page make sure to assign someone in your hospital to oversee it as well as a backup. A social media page is great way to communicate with clients but you can create a bad experience by having an outdated page or worse, unanswered client questions. I’ve seen many veterinary hospital pages that haven’t been posted to in 6 months to a year. If no one is going to manage the page, the clients won’t want to follow it. Make sure notifications from the page go to both of the page managers and that it is checked twice a day.

    Posting To Your Page:

    A good idea is to come up with a weekly schedule for posts. Posting should be relevant and of interest to your clients. You don’t want to post too often which can annoy the client causing them to unfollow your page.

    A good balance is to post about three times a week and have a variety of post types.

    • Promotions or Events: Post about any specials, promotions or events that are currently going on at the hospital.
    • Holidays and Days of Observance: Highlight a holiday or pet specific day. You can find a list of these here:
    • Client photos: Take photos when your clients come in and if they give permission post them to the page. Clients love seeing their pets or pets they know online.
    • Pets up for adoption: Highlight a pet at a local shelter that is up for adoption to help spread the word and support your local shelters.
    • New improvements at the hospital: If you are improving things at the hospital let you clients know about it! If you have a new ultrasound machine, take a photo of the staff using it on an animal.
    • Local community events: If there is a community event that a local shelter is having let your clients know about it. Doing this will encourage the shelters to highlight events that your hospital is having.

     Let Your Clients Know About Your Pages:

    Once your page is up and running it’s time to let your clients know! Email your clients and invite them to like and follow your pages. Most email programs will even allow you to even include a button to your pages so the clients can click through. Also, add a link to your website and even include a sign in your hospital.

     Responding to Comments, Client Messages and Reviews:

    As your hospital’s social media presence grows, you will see existing clients as well as potential clients commenting with questions about services and events. You will also receive comments thanking you and your staff for great service. With efficient monitoring of your pages, you can reply to these clients within a few hours (That is why it’s important to check twice a day). Even a simple ‘Like’ on a client’s comment or commenting back with something like “It was great seeing Fluffy today!” makes them feel valued and cared about.

    While positive comments are very common, you will sometimes get negative comments or reviews on your page. Read our blog about how to respond to these HERE.


    We’ve Grown Our Family of Veterinary Hospitals into the State of Virginia!

    crossroads

    We are thrilled to announce that we’ve grown our family to include the great state of Virginia. Two new hospitals joined Community Veterinary Partners earlier this year.

    Crossroads Animal Care Center was founded by Dr. Olson in 1998 and is staffed with three veterinarians with over 30 years of combined experience. Treatment of pets is done with compassion and takes into consideration the individual needs of the pet and family. Dr. Olson is, “so excited to be the first hospital in Virginia to join CVP. It brought back the same emotions as when I started Crossroads so many years ago.” Before founding CACC, Dr. Olson earned his DVM from Virginia-Maryland Regional College of Veterinary Medicine at Virginia Tech (VMRCVM). He has a special interest in ultrasound and has completed more than 10 advanced training courses, accumulating over 200 hours of continuing education in ultrasound.

    “Crossroads is aptly named – it was our first hospital in Virginia, helping us continue the expansion of Community Veterinary Partners,” said Michael Raphael, chairman of CVP Hospitals. “Dr. Kent Olson and his colleagues have a superior reputation and a great family community. We’re excited to learn more about the Old Dominion State from the Crossroads’ team.

     

    great falls

     

    Great Falls Animal Hospital was started in 1963 and in 1982 was purchased by Drs. Richard Henshaw and William Goldsmith. “Great Falls has been one of the leading veterinary hospitals in Northern Virginia for a long time. CVP is thrilled to have them join us and we are particularly delighted to be working with Dr. Rick Henshaw and Dr. Bill Goldsmith,” Said CVP Chairman Daniel Eisenstadt.

    Dr. Henshaw has been at Great Falls since he volunteered as a teenager. Before joining as a veterinarian, he received his DVM degree from the University of Georgia. Dr. Goldsmith was a competitive swimmer in both high school and college and graduated from Ohio State University with his DVM. “We are very pleased with the professional relationship that has developed between Great Falls Animal Hospital and CVP. It was time for us to secure the value we had accumulated in 35 years of practice ownership. We felt that CVP would maintain our high levels of care and take good care of our treasured clients and patients. In addition, their management assistance has taken the burden of day to day operations off our shoulders. We could not be happier with our choice.” Said Dr. Henshaw and Dr. Goldsmith.