Community Veterinary Partners Adds Granville Small Animal Hospital to Growing Portfolio

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Community Veterinary Partners Adds Granville Small Animal Hospital to Growing Portfolio

 PHILADELPHIA (March 21, 2018) – Community Veterinary Partners is pleased to announce that it has acquired Granville Small Animal Hospital.

The purchase of the Middle Granville, N.Y.-based veterinary practice brings CVP’s total practice group to 45 animal hospitals along the East Coast.

Dr. Jeffrey A. Meyer, owner of Granville Small Animal Hospital, graduated from Cook College of Rutgers University with a Bachelor of Science degree and earned his Veterinariae Medicinae Doctoris from the University of Pennsylvania’s School of Veterinary Medicine. He joined the Granville Veterinary Services team in 1984 and developed a small animal service within the existing practice. The two hospitals separated in 1996, establishing Granville Small Animal Hospital as its own practice. “The staff at Granville Small Animal Hospital is very excited about partnering with Community Veterinary Partners. We feel it will enable us to continue practicing medicine at a high level and serve our clients as we always have.” Says Dr. Meyer, “I will be able to stay on and provide the continuity of care and service that may not have been possible had the practice been sold to a private buyer. The folks at CVP have been great, very helpful and supportive throughout the transition, greatly alleviating what could have been an extremely stressful time for us. We look forward to a long and productive partnership.”

Granville Small Animal Hospital is a full-service veterinary medical facility and offers a variety of services, including emergency and clinical care, dental care, boarding, nutritional counseling, and wellness exams. The practice consists of three doctors: Meyer, Holly Baker and Beth Kissack.

“We are so excited to expand our footprint in New York state with the addition of Granville Small Animal Hospital,” said Dennis McMichael, director of Integration at CVP. “Their emphasis on the human–animal bond and state-of-the-art veterinary medicine makes them a welcome addition to the CVP family.”

 

About Community Veterinary Partners

Community Veterinary Partners (CVP) owns and operates veterinary hospitals and is committed to providing world-class treatment and health services to animals. The company strives to maintain each hospital’s individual brand and reputation in its community. The CVP family currently consists of 45 animal hospitals in 10 states. More information is available at www.cvpco.com/.

 

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Horsham Veterinary Hospital Joins CVP as our 44th Hospital!

Welcome the newest addition to the Community Veterinary Partners family, Horsham Veterinary Hospital in Horsham, Pennsylvania. Located 30 miles outside of center city Philadelphia, the veterinary practice consists of six doctors and joins CVP’s extended family in PA as its 44th hospital overall.

Dr. Joseph DiMauro, the founder and proprietor of Horsham Veterinary Hospital, graduated (Dean’s List) from the University of Pennsylvania School of Veterinary Medicine in 1984 and went on to earn a Master’s of Business Administration degree in Healthcare Administration from Temple University.  He founded Horsham Veterinary Hospital in 1986 and has been an advocate for animals and actively involved in community affairs ever since. “We are excited to be a part of the network of CVP Veterinary hospitals.” Says Dr. DiMauro, “We had an opportunity to join a number of companies, but we chose to partner with CVP because of the uniqueness that they bring to the veterinary profession. We look forward to enhancing the services that we provide to our clients and patients because of our association with CVP.”

Horsham Veterinary Hospital’s mission has been providing care for the pets of thousands of people in Eastern Montgomery and Southern Bucks Counties. Their modern, state- of-the-art hospital and other facilities make them the best choice of care for pets. In addition to wellness, clients can find services such as Dermatology, Ophthalmology, Cardiology, Dentistry, Laser Surgery, Orthopedic Surgery and Behavior Medicine. Horsham Veterinary Hospital is also AAHA-accredited and provides ultrasounds, echocardiographs, endoscopies and more. They also care for ferrets! In addition to their medical services, Horsham Veterinary Hospital also offers boarding, grooming, training, food and supplies!

“The addition of Horsham Veterinary Hospital to our already ever-growing presence in the state of Pennsylvania is truly a testament to the type of wonderful practices and staff that our family encompasses. You can feel the compassion they have from the moment you walk in to the second you leave and that’s how you know that they practice what they preach” says Lou Weihrauch, Vice President of Operations at Community Veterinary Partners. “Dr. DiMauro has built a wonderful hospital and reputation over the last 30 years and we will strive to uphold their mission in the community and care in which we all provide”.


Rocky Point Animal Hospital joins CVP as the fourth in the state of New York.

 

Community Veterinary Partners is excited to announce the addition of our most recent hospital, Rocky Point Animal Hospital in Rocky Point, NY! The four-doctor practice joins CVP as the 43rd hospital overall, and the fourth in the state of New York.

Rocky Point Animal Hospital Team

Dr. Richard Caputo, one of two owners of Rocky Point Animal Hospital, earned his doctor of veterinary medicine from Cornell University in 1991. He is well known in the community for his friendly, gregarious nature and his ability to make people feel special. Dr. Caputo is highly respected among his peers in the Long Island veterinary community and the public at large. He has a special interest in animal behavior, particularly working with owners to help them raise well behaved, emotionally balanced puppies as yhe i

Dr. Chris Cangeleri, co-owner of Rocky Point Animal Hospital, earned his doctor of veterinary medicine degree from Cornell College of Veterinary Medicine in 1999. He was inspired to become a veterinarian after spending time as a wildlife rehabilitation. He has worked closely with local wildlife organizations, providing medical, surgical, and diagnostic support, as well as participation in fundraising efforts on behalf of those organizations.

Rocky Point Animal Hospital has been serving its clients with the highest level of medical care in their current location – prioritizing the comfort and well-being of all pets — since the late 1970s. In 2003, Drs. Cangeleri and Caputo purchased the practice with the goal of bringing a more progressive approach to medicine, while retaining the personal, compassion-driven level of service their clients had grown to expect.

Rocky Point Animal Hospital places a strong emphasis on preventive care and early detection of disease at every stage of a pet’s life. Employing modern digital radiography, ultrasound, dental radiology and comprehensive laboratory services, along with their long-standing relationships with local veterinary specialty centers, and a vast network of national resources, RPAH is able to provide the most advanced diagnostic capabilities.

The clinic also provides in a wide array of surgical options (taking the approach that no surgery is ever “routine”), as well as complete pain management before, during, and after surgery. In addition RPAH takes a modern, proactive approach to dental care, comprehensive, lifestyle-based vaccination protocols, and medical management of chronic diseases like diabetes, special needs and senior care. An on-site boarding facility is available for client pets with special medical needs.

“The thing that really stands out about Dr. Cangeleri and his team, and the reason why Rocky Point Animal Hospital is such an outstanding addition to the CVP family, is the level of compassion that they have for the pets that they serve,” says Lou Weihrauch, Vice President of Operation as Community Veterinary Partners. “It’s not just about serving the role of a doctor, but they are also an advocate for these animals, making them feel as if they are part of a larger family. They are on the cutting edge of advanced medical care, but they never lose that personal touch that their clients have always loved. We are so excited to have them as one of our own at CVP.”

Learn more about Rocky Point Animal Hospital HERE 


CVP is Hiring a Data Analyst in Philadelphia

Community Veterinary Partners (CVP) owns and operates veterinary hospitals and is committed to providing world-class treatment and health services to animals. CVP is a growing family of animal hospitals with a presence across many states on the East coast. With an accelerating rate of acquisitions, CVP offers a fast paced, exciting, and true entrepreneurial work environment.

The Data Analyst will work with CVP’s financial and operations teams as well as third-party vendors to maximize the usability of and value derived from the available data sets. The Data Analyst will lead data aggregation and cleanup efforts across the various source systems and develop and implement scalable processes for data analytics, benchmarking, ad hoc and standard reporting, decision support, predictive modeling, and metric/KPI development. The Data Analyst will play a key role in defining and automating CVP’s data and reporting strategies, while collaborating with key CVP stakeholders to understand the heart of the business and provide recommendations for improvement.

Essential Duties & Responsibilities

  • Work closely with management to prioritize the company’s business and information needs
  • Aggregate data from multiple primary or secondary data sources and maintain databases to ensure data reconciliation
  • Explore current and past operational and financial data and performance to identify, analyze, and interpret trends or patterns
  • Use statistical techniques to interpret data and analyze results
  • Conduct root cause analysis and collaborate with vendors to diagnose data inconsistencies and develop strategies to improve data accuracy
  • Drive Data Governance and Data Quality initiatives to maximize data value and address required data corrections as appropriate
  • Determine best methods to reliably produce desired financial and operational metrics/KPIs from available data
  • Assemble and summarize data to structure sophisticated financial and operational reports and dashboards
  • Collaborate with finance and operations functions to review findings, further explore identified performance trends, and assist with supplemental data gathering and analysis needed to formulate recommendations for improvement
  • Drive continuous improvement in data structure and reporting to support a rapidly scaling business

Preferred Education & Experience

The ideal candidate should have knowledge of complex statistical analysis and familiarity with large complex data sets. Desired experience includes:

  • 2-4 years of data management, analysis, and reporting experience
  • Bachelors in Accounting, Finance, Management, Mathematics/Statistics, Computer Science, or Engineering
  • Experience in SQL and/or SQL Server, including data modeling and ETL principles, is a MUST
  • Experience developing use cases or user stories and translating business needs into technical solutions
  • Ability to collect, organize, and analyze significant amounts of information quickly
  • Technical skills in data mining, segmentation, and statistical modeling
  • Experience building reports and dashboards that include complex logic and calculated fields using standard BI tools
  • Attitude of continuous improvement with ability to incorporate knowledge of industry trends in Analytics & Information Management
  • Ability to work independently and take initiative to identify, analyze, and resolve issues with minimal direction or oversight
  • Curiosity, drive, and critical thinking skills to dig deep and make connections between data trends and business outcomes
  • Strong communication skills with the ability to present findings, communicate complex topics, and translate data into digestible formats for many different audiences
  • Ability to build a compelling business case and influence stakeholders at various levels
  • Experience is the following is also a Plus: Payroll & Time Keeping systems, Microsoft Office (particularly Excel & Access), NetSuite, one or more leading BI Solutions (PowerBI, Tableau, Qlik, Business Objects, etc), OLAP, Visual Basic Programming, Databases, ERP systems and related technologies

To apply visit ZipRecruiter HERE


How to Manage Negative Online Reviews

The veterinary industry is a very passionate one and pet owners consider their furry friends part of the family. Sometimes experiences during visits can sometimes lead to emotional, not always positive online reviews. No business is immune to getting negative or disgruntled online reviews from time to time and veterinary hospitals are no exception. Defending your hospital online is a natural response but did you know that this can create more damage than the initial review itself?  At Community Veterinary Partners we work with each hospital team to get to the bottom of the review and discuss with the client directly.

Here’s how we respond when our animal hospitals receive a bad online review: 

A bad review is received: When a client writes a negative review online it will usually explain where the visit turned negative for them. Some examples we’ve encountered are; the front desk team being rude/short with the client, anger at being charged for many tests that a doctor suggested, a tech not bringing a client into the exam room quickly.  The practice manager should identify the appropriate team member involved and begin researching what exactly happened.

Post a public comment: Either the practice manager or social media manager in your hospital should post a public comment stating that the hospital is sorry about their experience and will reach out privately to discuss in further detail. Keep this short and sweet and avoid getting into the details of the event. The last thing you want is to argue with the client online where potential new clients can read it.

Post a private message to the user: The practice manager or social media manager should now attempt to contact the user directly, sending the same message as in the public comment. Refrain from any conversation about the actual event until you talk directly via phone or in person.

Research the event: Find out what actually happened during the visit.

  • Look through records to see who the client is and what occurred on his or her visit.
  • Speak to staff members involved
  • Decide on best person to reach out to the client directly via phone. (Usually a partner doctor if the issue was medical or practice       manager if the experience was operational in nature)

Reach out to the client directly: Once the message is posted, the practice manager or lead doctor should call the client directly to discuss the event and what happened. Remember that in the end, you want the client to feel listened to and understood. Even if you feel like the hospital was right in this circumstance, your words and tone of voice are very important. Do not interrupt the client as they explain the situation.
Using the following phrases can be helpful:

  • Thank you for your feedback, I’m very sorry you had this experience.
  • What can we do better next time?
  • What can we do to make you feel better about this situation?

After you discuss the clients visit, ask the client if they would be OK with the hospital posting a public comment thanking them for             speaking with them about the event. We will not post details of the conversation, only that we connected and talked. If the clients agrees,     post this online. This shows other existing or potential clients that even though we had a negative review, we took the time to address it       and right any wrongs.

After your discussion: If the hospital has made an error speak with the staff member involved and discuss with them how to handle the event differently in the future. And, if appropriate, use the incident as a client service or patient care learning tool at your next staff meeting. Encourage other clients to write reviews about their positive experiences. This will move negative reviews down on the website.

Some things not to do: 

  • Immediately remove the post if it’s on Facebook. If it’s full of profanity, personal attacks or is completely false, then it is OK to hide or delete the review. But if it’s someone venting about a bad experience, we do not recommend removing reviews. This can anger users and turn into an ugly online back and forth.
  • Respond to the review with a spirited defense. It’s best to be short and sweet online. Use every effort to take the conversation offline. Online debates don’t look good, and rarely end well.

We’ve found that this method to responding to online reviews has minimized the damage they can cause and in many cases helped the client feel better about the situation.

 

Sincerely,

Shannon Midford

Director of Marketing


Top 5 Tips For Introducing A Veterinary Wellness Program At your Hospital

wellness photo

Written By: Dr. Jennifer Fletcher, Animal Hospital of Dauphin County

As veterinarians, we have two main goals: keeping pets healthy and their owners happy.  We examine animals and administer vaccines to protect them from infectious disease, but all too often we find ourselves treating dogs and cats for chronic conditions that require lifelong medications and monitoring.  The move toward preventive medicine is becoming more imperative as the cost and standard of care rises.  The cornerstone of moving your practice towards preventive medicine is a wellness program.   By creating a comprehensive plan and thorough training of our staff to embrace “wellness,” we now have a foothold in moving our practice towards preventive medicine.  We implemented our program two years ago at the Animal Hospital of Dauphin County and have seen many benefits of transforming the way we approach wellness in our patients.

Establishing a comprehensive plan

The first step in establishing our wellness program was determining the components of the program.  Every practice may take a different approach but we elected to streamline the wellness exam, provide stage-specific blood panels at a discounted price, administer lifestyle specific vaccines, discuss current diet and recommend year-round flea/tick and heartworm prevention.  We tried to keep it as simple as possible for our clients so they would not feel overwhelmed or confused by the choices that we offer.  With time being a limiting factor in the exam room, becoming efficient with recommendations and discussion of wellness was one of our greatest challenges.

For the wellness exam, we utilized our electronic medical record to start our recommendations before the client even enters the hospital.   Our veterinarians will research the medical record of each wellness patient on the schedule that day and pre-load the patient list with the vaccines, blood testing and preventive products they recommend based on the patient’s lifestyle and medical history.  We also created Feline Wellness and Canine Wellness exam templates.  These templates include questions our technicians ask our clients in the exam room.  These questions cover current problems or concerns, diet (what brand of food and how much they are feeding), flea/tick/heartworm prevention if they currently use it, at home dental care, lifestyle of the pet (boarding, grooming, etc. for dogs and indoor only, indoor/outdoor, outdoor only for cats), and infectious disease testing (heartworm, tick-borne, FIV/FeLV).  Through training and discussions at staff meetings, the technicians transformed these questions into a dialogue with clients rather than peppering them with questions.  Finally the technician opens the computer invoice and discusses wellness bloodwork and other recommendations the veterinarian has made.

For wellness bloodwork, we created a set of blood panels that include a CBC, chemistry, and a fecal float but may also include thyroid testing and a urinalysis based on the age of the patient.  We are able to offer these panels at a discounted price to our clients through an agreement with our external laboratory.  We propose annual wellness bloodwork for all patients and infectious disease testing yearly in dogs and based on lifestyle of the cat.

Changing your message — vaccines to wellness

The next aspect we changed about the way we practiced was our message to our clients.   We no longer ask owners to set up their “vaccine appointments,” but instead, to have them schedule their “wellness exams.”   The word wellness definitely alerted a change in our clients.  The most commonly asked question was, “What do you mean by wellness?”  Through interactive staff meetings based on communication techniques, we trained our staff to use this opportunity to explain that we want to not only administer vaccines but also ensure their pets’ overall health status by discussing weight, diet, parasite preventives and any other concerns the client may have.  About one year after instituting our program, our clients now call to set up their wellness exams.  By changing one word, we also changed how our clients saw the value of their annual or semi-annual appointment.

Staff participation

First and foremost, everyone on the staff must be on board with the program and believe in the value of wellness and preventive care.  The best way for staff to feel a part of the program is to be participants themselves.   We encouraged our staff members to have wellness bloodwork performed on their own cats and dogs.   We embraced the “practice what you preach” mentality.

We also used the opportunity of our staff pets’ bloodwork to educate receptionists and technicians about what the values mean.  The more your staff knows about their own pets’ health, the more they can convey this to the client.  Our clients especially take what we do for our own pets into consideration when making decisions for their animals.  There is no stronger recommendation than one you would make for your own dog or cat.

Introducing the wellness program to the clients

For the most part, our hospital had always been recommending preventives and lifestyle-based vaccinations.  With the introduction of the wellness program, we made it more visible to the client with visual aids and a consistent message.  Our emphasis on wellness to our client starts with the receptionists scheduling and confirming the appointment; it is then reiterated in the exam room by the technicians and doctors and is again, reinforced by the receptionists and technicians with follow up calls. By doing this, the client feels the entire practice is on board with recommendations and is more likely to participate.

When our receptionists schedule and call to confirm the appointment, they remind the owner to bring a fecal sample (as all of our wellness bloodwork panels include a fecal float).  In the exam room, we have posters explaining wellness bloodwork and show what each panel includes, the cost of the panel and the discounted savings to the client.  It’s a great visual tool and shows the client the value they are receiving.  Finally we use our EMR system to our advantage to create callback reminders for vaccines (if starting a series and needing boosters) and dental recommendations.  The receptionists call owners reminding to set up their technician appointment for the booster vaccine or to ask them if they would like to set up the dental cleaning procedure that the doctor recommended at their exam.  The follow up calls have increased client compliance and show our clients are commitment to wellness in their pets.

Especially in the first year of our wellness program, our clients felt slightly overwhelmed or unprepared for the cost of the wellness bloodwork.  Because of this, we allow clients to set up appointments with our technicians within 3 months of the wellness exam to take advantage of the blodowork prices and to have infectious disease testing performed without another exam by a doctor.  Many clients enjoy this option as it allows to discuss it with family members at home or to spread out cost over two visits.

Showing clients the value — sharing stories of success

Our hospital has certainly seen the value of the wellness program along with our clients.  Not only have we established “baseline” bloodwork values for patients who appear healthy, we have also detected early or subclinical disease in a number of patients.  We have diagnosed early stage chronic renal failure where a diet change is the only treatment needed, instead of discovering it when the patient is severely azotemic and clinically ill.  Additionally, we have revealed hyperthyroidism and diabetes mellitus before patients have developed hypertension, heart murmurs, weight loss and ketosis.  By far one of the most rewarding examples of the success of wellness bloodwork was a case in which we diagnosed thyroid cancer in a dog whose only clinical sign was a three pound weight loss.  We relay these stories of success with all of our clients in the exam room.  We emphasize how animals can “hide” disease and that early detection is the key in the management of most chronic conditions.  By detecting disease early, we can increase a patient’s quality of life for longer and most likely for a lower cost to the client as well.

Overall, the wellness program at our hospital has been a win-win situation.  Our patients are receiving a higher standard of care and their owners are becoming an active participant in their pet’s health.  Many hospitals already recommend and perform many components of a wellness plan, but making it visible and valuable to the client is the key.  A straight-forward comprehensive plan will help move your practice towards success with preventive medicine.


Community Veterinary Partners expands into North Carolina and Indiana adding 3 three new primary and urgent care veterinary hospitals and 4 animal eye clinics.

December 11th, 2017

Community Veterinary Partners, a family of veterinary practices based out of Philadelphia, Pennsylvania has added seven members to its family of practices on December 11th, 2017. This year alone CVP has  added partners in Florida, Massachusetts, Indiana and North Carolina as well as increasing their existing presence into Pennsylvania, New Jersey, Connecticut, New York, Maryland and Virginia, for a total of forty-two hospital partners. While their focus has been primary care medicine for small animal (and two large animal practices), this growth spurt also includes four animal eye clinics making it their first venture into the veterinary specialty practices. 

 

Additions to the CVP family, in this December activity, include 2 primary care veterinary practices in Durham, North Carolina; Colony Park Animal Hospital and Park Veterinary Hospital and Urgent Care, Eastside Animal Hospital in Jeffersonville, Indiana, and four members of the Animal Eye Care Associates ophthalmology hospitals located in Chesapeake, Newport News and Virginia Beach, VA and in Wilmington, NC.

“We are thrilled to be growing here at CVP. Expanding into new territories allows us to partner with top notch veterinary care professionals into North Carolina and Indiana with the addition of some amazing hospitals.” says Fali Sidhva, President & Chief Operating Officer at Community Veterinary Partners.  “With the addition of Animal Eye Care Associates, we now have board certified animal ophthalmologists to refer to and consult with which is a huge asset to the community of CVP hospitals.”


Allentown Animal Hospital is CVP’s 20th Veterinary Hospital in Pennsylvania!

Community Veterinary Partners is thrilled to announce the addition of our newest hospital, Allentown Animal Clinic in Allentown, PA. The veterinary practice consists of four doctors and joins CVP as its 35th hospital overall, 20th in the state of Pennsylvania.

Dr. Judy Rutkowski, owner of Allentown Animal Clinic, received her Doctorate of Veterinary Medicine in 1984 from Ohio State University after earning a B.S. in Biology at the University of Maryland. In addition to her post-graduate education, she completed a large animal surgical internship and residency in 1988 at the University of Pennsylvania’s prestigious New Bolton Center. “I chose to partner with CVP because I felt that it was the best option to gain external resources without changing the culture and philosophy of our hospital,” said Dr. Rutkowski. “I’m looking forward to partnering with other CVP sister practices to share success strategies and foster an internal network of knowledge.”

Allentown Animal Clinic serves its clients with the highest quality of patient care and treats each patient as if they were their own. Aside from custom wellness plans for all ages, they offer a variety of different services including advanced dental procedures, digital radiology and come equipped with a fully stocked pharmacy. The clinic also sees reptiles, birds, ferrets and small mammals. They offer specialty services and have helped hundreds of families in the Lehigh Valley with the difficult process of relocating their pets to Hawaii, Europe, South America and dozens of other countries and continents.

“Seeing how dedicated the team at Allentown Animal Clinic is not only to their patients but to their community is what gets us so elated to have them join the family!” says Lou Weihrauch, Vice President of Operation as Community Veterinary Partners. “Dr. Rutkowski and her team have worked diligently to get the reputation they have and we hope to only add to that. Their great location, wide variety of services and impeccable veterinary care is why they were the recipient of the 2017 YELP ‘People Who Love Us’ award. Being a staple in the community, Allentown Animal Clinic is a wonderful addition to the CVP family as we expand even further into Pennsylvania.”

 

Visit Allentown Animal Clinics website at https://aacexotics.com


CVP Adds 4th Veterinary Hospital in Virginia, Grafton Animal Hospital.

Community Veterinary Partners has added its fourth veterinary hospital in Virginia and 34th veterinary hospital overall, Grafton Animal Hospital. Grafton is a three-doctor practice located in Yorktown, VA, joining other Virginia locations Great Falls Animal Hospital (Great Falls, VA), Ridge Lake Animal Hospital (Woodbridge, VA), and Crossroads Animal Care Center (Woodbridge, VA).

Dr. Michael Gross, owner of Grafton Animal Hospital, is a 1983 graduate of Auburn University, where he obtained a BS degree in zoology and a D.V.M. degree from the School of Veterinary Medicine. Upon graduation, he moved into the Dare/Grafton area of York County, and in March of 1994 he opened Grafton Animal Hospital. In addition to small animal medicine, Dr. Gross has a special interest in Avian (bird) and small exotic medicine (rabbits, guinea pigs, hamsters, etc.). “Partnering with Community Veterinary Partners was not a decision I made lightly: says Dr. Michael Gross, “I wanted to find a group that shared my same values and would uphold the culture I worked to build for my team over the years. Throughout this transition, Community Veterinary Partners has listened to my concerns and worked through the process with me in a way that made me feel comfortable. I’m excited to see what the future holds for Grafton Animal Hospital.”

Grafton has always aimed to provide complete client satisfaction for pets and their owners in the 23 years since they opened their doors, offering clients and their pets the latest in comprehensive veterinary medical, surgical and dental care, with extra amenities designed to help make its facilities a home away from home for pets of all sizes. “I’m thrilled to have Dr. Michael Gross and his team on board with CVP. Grafton Animal Hospital is a spectacular location with a wide range of services for clients in addition to their top notch veterinary care. Grafton AH is a welcome addition to the team as we continue to expand further into the state of Virginia.” Says Lou Weihrauch, Vice President of Operation as Community Veterinary Partners. The hospital boasts a fully stocked pharmacy on site, digital x-ray and ultrasound equipment to speed up the diagnostic process, laser therapy to aid in healing without medication, custom wellness plans to meet pets’ unique physical needs, professional grooming and boarding (including boarding for avian and pocket pets), and a highly interactive doggy daycare program.

 

Welcome to the team Grafton AH!


Community Veterinary Partners Expands Into Massachusetts with Saugus Animal Hospital!

Community Veterinary Partners Expands Into Massachusetts with Saugus Animal Hospital!

Monday, October 2, 2017

Community Veterinary Partners  is excited to expand into the Boston area, in the the state of Massuchusetts, with their 33rd veterinary hospital. Saugus Animal Hospital is a five doctor veterinary practice located in Saugus, Massachussets. CVP now has hospitals spanning 8 states, PA, NJ, NY, CT, MD, VA, FL and MA. CVP’s three other New England veterinary hospitals are located in Connecticut; Chippens Hill Veterinary Hospital in Bristol, Animal Hospital of Putnam and Countryside Veterinary Hospital in Shelton.

Dr. Robert Binder, owner of Saugus Animal Hospital, graduated from Cornell University School of Veterinary Medicine in 1979 after receiving his undergraduate degree from Cornell University in 1975. Dr. Binder has been the proud owner of Saugus Animal Hospital since 1987 and has been caring clients and their pets in the Boston area ever since. Dr. Binder says: “As the sole owner of Saugus Animal Hospital for more than 30 years, I was very cautious when it came to selling the practice. My staff is like family and I’ve known many of my clients for decades; I had no interest in giving the reins to a corporation that operated more like a factory than a compassionate, informed care provider. Throughout my meetings and conversations with CVP, I found that they have a similar commitment to outstanding care and service to our patients and clients, as well as a dedication to supporting and nurturing my team throughout their careers. I’m looking forward to this next chapter and to having the opportunity to do more of what I love – provide the best healthcare possible to my patients.”

Saugus Animal Hospital is accredited by the American Animal Hospital Association (AAHA) which requires recipients to promote the highest standard of veterinary medical treatment and pet care through passing regular comprehensive inspections. Saugus AH prides itself in offering clients and their pets the latest in comprehensive veterinary medical, surgical and dental care. In-house capabilities such as diagnostics, surgery suite, x-ray, and pharmacy are offered to clients as well as a supervised hospitalization area. While Saugus Animal Hospital’s main priority is getting and keeping pets healthy, they also put a great focus on educating their clients on how to keep their pets happy and healthy on a daily basis. Client education is a priority when working on any veterinary case so each client is completely comfortable with the course of treatment for their pet.

“I am thrilled to have Dr. Bob Binder and Saugus Animal Hospital join the CVP family.” Says Meg Sternberg, Director of Business Development at Community Veterinary Partners.  “When I was looking for our first hospital in Massachusetts, I knew Saugus would be a great fit.  They have a dedicated and tenured staff, a stellar reputation in the Boston area and AAHA accreditation. CVP is proud to partner with Dr. Binder and his staff to continue to grow in the Boston community.”

Join us in welcoming Dr. Binder and the team at Saugus Animal Hospital!