Join Us For Our 4th Annual Veterinary Practice Owners & Managers Summit!

Strategic Planning for Success in 2016

In collaboration with the Delaware Valley Academy of Veterinary Medicine, Community Veterinary Partners is pleased to host the 4th Annual Member Network Practice Owners & Managers Summit.

 

When:
Sunday, November 8th 2015 10am to 4pm

Where: 
Seasons 52 Restaurant
160 North Gulph Road #101
King of Prussia, PA

Please mark your calendars and join us for a day of small business strategy as we tackle many of the common issues facing our practices. Open to owners, managers, and key associates, this day long workshop is dedicated to supporting the success of the independent practice titled: “Strategic Planning for Success in 2016”.

With all of the headaches associated with running a small business, it’s hard to think beyond the short term. But if we really want to remain competitive, exceed our clients’ expectations and stay ahead of the industry, it requires a business owner to dedicate time to planning the path to growth.

Key business decisions face every practice- 

– Can I afford another associate?

– What new equipment should I invest in?

– How am I going to compete with a new low-cost competitor?

– How can I make sure I can afford to expand my building?

This one-day session is dedicated to the process of practical business planning. Facilitated by the leadership from the CVP operations and business support team, attendees will work through the process of identifying and prioritizing the most important threats, opportunities, and local market dynamics to ensure their businesses thrive in the coming years.

Who’s Invited? DVM/VMD and/or managers of practices in good standing of either the PVMA or DVAVM. Because of space limitations created by our small group setting, we request that practices limit registrants to 3 members.

How Do I Register? Registration is free for members of the Delaware Valley Academy but space is limited to 60 guests for each program. To register, please email your name and contact information to Dr. Travis Meredith at  travis.meredith@cvpco.com 

Questions? Email Dr. Travis Meredith at travis.meredith@cvpco.com.


Join Us For Our 2015 Fall Meeting!

You’re Invited To Our 2015 Fall Meeting!

Overcoming Behavior Obstacles in Our Patients, Our People, and Our Practices

Please join CVP, Ceva Animal Health and The Calico Group for an entertaining and enlightening day on the impact of behavior on our day-to-day practice lives.  In what promises to be outstanding event, we’ll review and discuss the importance of the many interactions between all parties in the doctor-patient-client relationship. The day will be a unique mix of clinical, practical, and management concepts and provide attendees pragmatic ideas for tackling common problems.

In addition to a fantastic line up of speakers and topics, enjoy the day in one of the most unique venues in our area, meet some of the staff of the Elmwood Park Zoo and get a one-of-a kind view of one of the area’s most popular family attractions

Event Details:

Sunday, September 20th, 2015
9 am to 3:30 PM

Elmwood Park Zoo
Canopy Gardens Hall
1661 Harding Blvd
Norristown, PA 19401

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Please RSVP to your local Ceva Territory Manager or to Dr. Travis Meredith at travis.meredith@cvpco.com.


Dr. Karen Felsted: A Belief in Marketing Also Drives Veterinary Visits

As mentioned in the last post, the Bayer study identified a number of attributes that practices which continue to grow during this post-recession economy have in common.  Not entirely surprising is that two of those attributes are marketing related:  the first is a belief by the practice owner that marketing and advertising were critical to the practice’s success and, secondly, that the practice is an active user of social media such as Facebook.  The study also looked at attributes associated with practices who are experiencing declines in visits and found that both of those factors were marketing related:  the veterinarian felt that advertising undermines his/her credibility as a veterinarian and the practice lacks referral arrangements with other pet service providers.

What IS surprising is that 74 percent of veterinarians do not completely agree that marketing and advertising are important tools in running a successful practice today.  Without that commitment, it’s unlikely those practices will be effective in using marketing strategies to attract new clients.

What do you think?  How much time do you spend on marketing and advertising?  What have you found to be most successful?

See all of Dr. Karen Felsted’s blog posts.


Join Us At Our Spring Meeting! Overcoming Veterinary Behavior Obstacles in Our Patients, Our People, and Our Practices

You’re Invited To Our 2015 Spring Meeting!

Overcoming Behavior Obstacles in Our Patients, Our People, and Our Practices

Please join CVP, Ceva Animal Health and The Calico Group for an entertaining and enlightening day on the impact of behavior on our day-to-day practice lives.  In what promises to be outstanding event, we’ll review and discuss the importance of the many interactions between all parties in the doctor-patient-client relationship. The day will be a unique mix of clinical, practical, and management concepts and provide attendees pragmatic ideas for tackling common problems.

In addition to a fantastic line up of speakers and topics, enjoy the day in one of the most unique venues in our area, meet some of the staff of the Elmwood Park Zoo and get a one-of-a kind view of one of the area’s most popular family attractions

Event Details:

Sunday, May 17th, 2015
9 am to 3:30 PM

Elmwood Park Zoo
Canopy Gardens Hall
1661 Harding Blvd
Norristown, PA 19401

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Please RSVP to your local Ceva Territory Manager or to Dr. Travis Meredith at travis.meredith@cvpco.com


Only One Week Remaining To Reserve a Seat For The Fall 2014 Practice Builder Workshops Hosted By Community Veterinary Partners!

Community Veterinary Partners has released the agenda for its free two-day summit in November aimed at building leadership skills for veterinary hospital owners and key staff members.

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Everyday Leadership Workshop for Associates and Managers

Saturday, November 8th 9am- 4pm

Every practice has staff members in positions of leadership. While some are natural born leaders, others struggle to find their way and earn the trust and respect of the practice team. Designed for doctors and support staff in supervisory roles, this workshop will focus on developing employees into everyday leaders. Due to space limitation we request that practices limit registrants to two staff members.

AGENDA

 “EVERYDAY LEADERSHIP WORKSHOP FOR ASSOCIATES AND MANAGERS”

9:00 AM-   9:45 AM                Speed Chatting and Appreciative Inquiry Icebreakers

9:45 AM-   10:30 AM              Leadership (Servant, Good to Great, E.I.)

10:30 AM -10:45 AM              Break

10:45 AM- 12:00 PM              Culture and Core Values

12:00 PM- 1:00 PM                 Lunch

1:00 PM – 1:30 PM                  Accountability

1:30PM – 2:30 PM                   Situational Leadership

2:30 PM – 2:45 PM                  Break

2:45 PM – 4:00 PM                  Wrap-Ups and Wind-Ups

 

2014 PRACTICE OWNERS SUMMIT: CULTIVATING THE NEXT WAVE OF LEADERS

SUNDAY, NOVEMBER 9TH 11:30AM- 4:00PM

This year’s program theme will be “Cultivating the Future Leaders in Our Practice. Dr. Wendy Hauser will moderate parts of the day’s events as we share and debate the strategies and challenges to creating leaders within our own practices. We invite Practice Owners and Senior Managers to take place in this summit. Due to space limitation, we request that practices limit registrants to hospital owners and one guest.

AGENDA

2014 PRACTICE OWNERS SUMMIT: CULTIVATING THE NEXT WAVE OF LEADERS

SUNDAY                                  November 9, 2014

1:00 PM — 2:00 PM                 Introduction and Situational Leadership

2:00 PM – 2:30 PM                  Accountability

2:30 PM — 2: 45 PM                  Break

2:45 PM — 4:00 PM                  “Cultivating Our Leaders” Roundtable

 

The workshops are free for hospital owners and staff in good standing with Pennsylvania Veterinary Medical Association or the Delaware Valley Academy of Veterinary Medicine.

The event will be held at Seasons 52 Restaurant in King of Prussia, Pa. Space is limited for this event so please register your team members by emailing travis.meredith@cvpco.com. For more information, click HERE for an informational flyer.

 

 

 


Do You Know What Your Veterinary Practice Real Estate is Really Worth? Part 1

Do You Know What Your Veterinary Practice Real Estate is Really Worth?

Part 1- Creating Liquidity and Building Improvements

Written By: Daniel Eisenstadt and Ian Widensky of Calico Real Estate

Thirty years ago nearly every owner of a veterinary practice owned (or wanted to own) the real estate where his or her practice was situated.  While this continues to be the norm for many owners, like so many other aspects of veterinary medicine, “the times they are a changing.”  Today, more practice owners are recognizing that their practice and building are different assets and that viewing each separately can create greater financial value and more flexibility.

In many other healthcare fields (dentistry, physical therapy, etc.) practice owners rarely own their own real estate, choosing instead to focus on building the business of their practices.  Most owners enter into long-term leases for well-equipped facilities in good locations.  In fact, most corporate groups that acquire veterinary practices utilize the same principles and negotiate long-term leases as part of a purchase agreement.

Similarly, certain consultants and advisers have come to view the separation of practice and property as a good way of creating options for owners.  Says Dr. Karen E. Felsted, CPA, MS, CVPM, president of PantheraT Veterinary Management Consulting, “Traditionally, practice owners have sold their real estate when they’ve sold their practice.  This is a good option for some practice owners but not necessarily for all.  An opportunity to cash in on the value built up in the real estate without having to sell the practice gives veterinarians more financial choices and the ability to customize their succession plan to their individual needs.”

Although no situation is alike, there are several scenarios where value can be created by viewing and treating the practice real estate as independent from the practice:

Creating Liquidity

After years of building a successful practice, many owners are content to practice for another decade (or more) and enjoy the stability of owning a healthy business.   But many admit to feeling a financial crunch as their children grow older and head off to college.   Many want to buy a second home or travel more, but feel unable to do so.

Some veterinarians may be concerned that selling the practice real estate separate from the practice may make a future sale of their veterinary practice less attractive.  In fact, as long as a lease is assignable by the practice owner to a future buyer of the practice, the sale of the real estate will not restrict the sale of the practice.  And, though some associates may be interested in buying real estate few associates and no corporate buyers will pass up the chance to buy a good practice because the facility is leased.

For most veterinarians their practice represents their largest financial asset.  But without selling the practice, many see no easy way to create liquidity.  Some veterinarians in this situation work harder to meet their increased personal financial needs while others put off personal needs and/or the responsible preparations for retirement.  For these veterinarians, a sale of their real estate to a landlord that will lease the property back to the practice can be a creative solution to address this financial need.

Building Improvements

After years in the same building, many practice owners recognize the value (or the impending need)  of renovating and/or expanding their physical plant.  But many of those same owners choose to defer these large-scale projects for financial reasons or because they don’t want to take on additional debt late in their careers.  Regrettably, the decision not to renovate can compromise their ability to recruit quality associates or future buyers, detract from the customer and patient experience, and  lead to a deterioration in the practice’s value.  Few consider the option of selling their building to a landlord who will invest and manage a renovation project and integrate these costs over the course of a long-term lease.

Coming Soon: Part 2 of “Do You Know What Your Practice Real Estate Is Really Worth?”- Diversification and Maximizing Value. 


Join us tonight at ACVC: New Threats, Challenges and Opportunities for Today’s Veterinary Practice

Join us tonight at 7 p.m. at the Atlantic Coast Veterinary Conference for dinner and an interactive discussion of the business threats facing the veterinary industry.

Join us and our panelists, Dr. Karen Felsted, of PantheraT Veterinary Management Consulting, and Gary Glassman, of Burzenski & Co., as they discuss “The Business of Veterinary Medicine: New Threats, Challenges and Opportunities for Today’s Veterinary Practice.”

The dinner is being held at McCormick & Schmick’s, located at 777 Harrah’s Blvd, Atlantic City. Boehringer Ingelheim and Patterson Veterinary are co-sponsoring the dinner.

Here is the full invitation: Calico Group_Invite.


Community Veterinary Partners is Hosting a Free Practice Leadership Workshops on November 8th and 9th 2014.

Community Veterinary Partners is hosting a free two-day summit in November aimed at building leadership skills for veterinary hospital owners and key staff members.

Day 1, scheduled for November 8, is aimed at DVMs and VMDs and key support staff. This will introduce some of the key leadership dynamics in the workplace including hospital culture, emotional intelligence, situational leadership, and creating accountability in the workplace.  Designed for doctors and support staff in supervisory roles, this workshop will focus on developing employees into everyday leaders.

Day 2, scheduled for November 9, is more appropriate for owners and senior management staff, including practice and office managers. This year’s program theme is “Cultivating the Future Leaders in Our Practice (Because I don’t want to do this job forever).”

Dr. Wendy Hauser is a former owner of Coal Creek Veterinary Hospital, a 2011 AAHA Hospital of the Year finalist. She has been an associate, an owner and successfully sold her practice, becoming managing DVM of Coal Creek until she left in 2013. Dr. Hauser is a board member of the American Animal Hospital Association, and she participates in various speaking and training sessions across the country.

The workshops are free for hospital owners and staff in good standing with Pennsylvania Veterinary Medical Association or the Delaware Valley Academy of Veterinary Medicine.

The event will be held at Seasons 52 Restaurant in King of Prussia, Pa. Space is limited for this event so please register your team members by emailing travis.meredith@cvpco.com. For more information, click HERE for an informational flyer.


Animal Hospital of Dauphin County Kicks Off Educational Campaign For Referral Services

The Animal Hospital of Dauphin County, a CVP family hospital, kicked off an educational campaign for its growing suite of referral services last week at an event with the Pennsylvania Veterinary Medical Association.

More than 50 local veterinarians and technicians attended the continuing education event, held at the Hollywood Casino in Grantville, PA. AHDC showcased the new referral services now available at the hospital, based in Hershey, PA.

Dr. Jason Tomes spoke about ultrasounds, Dr. AJ Cooley discussed orthopedic and soft-tissue surgery, and Dr. Jonathon Goodwin detailed his work in cardiology.

“Years ago local veterinarians and their clients had to travel several hours to benefit from comprehensive referral services professionals,” said Dr. Bob Sarsfield, AHDC co-owner and medical director. “The leadership at AHDC recognized the need for these services on a local level and we are excited to be able to offer these services to our colleagues, their clients, and their patients throughout south central Pennsylvania.”

The event also served as one of PVMA’s District 6 Dinner Meetings.  The event was made possible through the generous sponsorships of Calico Group, Hills Pet Nutrition, and Zoetis.

PVMA’s Executive Director, Charlene Wandzilak, provided an update of PVMA activities in the areas of continuing education, advocacy, and practice management.  “We are very pleased to be able to promote this mission by partnering with our friends at AHDC and their Referral Services Team,” Wandzilak said. “Events like this are key to furthering our role as an effective resource to PVMA’s more than 1,900 members throughout Pennsylvania.”

To learn more about the Animal Hospital of Dauphin County, visit: www.ahdcvets.com

To learn more about the AHDC Referral Services Team, visit www.ahdcvets.com/care/referral-services/

To learn more about the Pennsylvania Veterinary Medical Association visit their webpage www.pavma.org

Calico Group (www.calicogrp.com) provides loans to veterinarians and also purchases and leases back real estate from veterinarians.

 


Want to Learn Social Media, Finance & HR Management This Weekend?

We have five seats left for our Practice Builder workshop this weekend. The event is from 11:30 a.m. to 3:30 p.m. on Sunday, November 11th at Seasons 52 in King of Prussia, Pa.

Co-sponsored by Pennsylvania Veterinary Medical Association and the Delaware Valley Academy of Veterinary Medicine, the workshop will present experts in social media, finance and human resource management.

Attendees will work in small groups throughout the afternoon to ensure an interactive experience.

The topics are:

Where’s the money? Real-life ways to improve practice cash flow,” by Gary Glassman, CPA, of Burzenski & Company.

Social Media Marketing: The new word of mouth and what it means to client communication,” by Andy Burstein, CEO of VetJump.

Hospitality in a hospital setting: Does the client ALWAYS come first?” by Suzie Weaver, director of human development at CVP, and Bash Hallow, CVPM & LVT, of Hallow Consulting.

Who can attend? DVM/VMDs in good standing of either PVMA or DVAVM. Because of space limitations, we request practices limit registrants to hospital owners and one guest.

To register, email us at register@cvpco.com. Email Dr. Travis Meredith with any questions: travis.meredith@cvpco.com.