It’s with great pleasure that we introduce Keystone Veterinary Hospital as a CVP hospital! Keystone is located in Oxford, PA and is our 15
For lead doctor Dr. Tonya Nowell-Neville and her staff, community matters. CVP Chairman Michael Raphael notes, “Dr. Neville and the hospital are very connected to their community and host several fundraisers to support local youth” in addition to engaging in other forms of community service. That community service is even a part of their mission statement! Personally, Dr. Neville also actively supports local businesses and is involved with her church and area animal organizations.
Keystone Animal Hospital’s concern for the community is obvious in the work they do too. They offer discounts on care to rescue groups and families with multiple pets, and they serve the senior citizens of Oxford and surrounding areas with 10% off on Tuesdays. If a client is unable to get to the hospital, their pet’s needs are still taken care of; Keystone’s staff makes house calls within 15 miles of the hospital.
Whether it’s their community of clients or the community of Oxford, PA at large, the employees of Keystone Animal Hospital do all they can to bring care and compassion to both animals and humans. Much of that care is possible through communication. CVP Chairman Michael Raphael notes, “The whole staff values communication, making sure that their clients feel comfortable and satisfied with the care their pets receive.” Doctors and staff ensure their communication skills and their quality of care are up-to-date through continuing education (CE). Dr. Neville says of the partnership with CVP, “CE opportunities and group learning from affiliated vet hospitals has been an unforeseen benefit that we are enjoying immensely.”
The staff at Keystone Animal Hospital go above and beyond to make sure animals’ needs are met. In addition to the typical offerings of an animal hospital, they provide after-hour care 7 days a week until 9 PM; in-house grooming by Patricia, who owned her own grooming business and kennel for 25 years; and nutritional counseling services. The staff at Keystone understands that the nutritional needs of pets change over time and throughout the events of their life, including puppyhood and pregnancy. On the business side of things, Dr. Neville is happy with the opportunities partnering with CVP has provided: “…volume purchasing allows us to be competitive in our market by passing on the savings to our clients therefore creating a win-win for client and clinic.”
As Michael (Chairman of CVP) says, “We know there are good things to come for Keystone!”